Reputation Management

People search — and they read reviews. We help you manage your brand’s reputation with systems to collect great reviews, respond professionally, and turn happy customers into social proof.

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reputation management

What We Do

Your reputation is your first impression. One bad review can cost you traffic — or a sale. We help you take control of your online presence with proactive review strategies, response plans, and reputation monitoring that builds trust over time.

Protect What People See First — Your Reputation

When someone Googles your business, what shows up? Your reviews are often the first — and sometimes the only — thing they look at before making a decision. Whether it’s a restaurant, law firm, or local service provider, online reputation is your modern word-of-mouth.

At Big Ideas Digital, we help you take control of your digital first impression. Our reputation management services are designed to help you earn more 5-star reviews, respond to the bad ones with professionalism, and track your brand sentiment across key platforms.

Why Reputation Management Matters

  • Credibility: 93% of people read reviews before making a purchase decision
  • SEO Boost: Google uses reviews as a local ranking factor
  • Conversion Power: More and better reviews = more clicks and calls
  • Competitive Edge: Outperform competitors by building social proof

What We Offer

  • Review Generation Systems: We build automated campaigns using email, SMS, and QR codes to ask happy customers to leave reviews
  • Negative Review Strategy: Frameworks and messaging templates for how to respond and resolve
  • Reputation Monitoring: Alerts and tracking across Google, Yelp, Facebook, and more
  • Custom Review Links: Create frictionless paths for users to leave feedback
  • Sentiment Analysis: Monthly reporting on brand tone, review trends, and response rate

Who Needs Reputation Management?

This service is ideal for:

  • Restaurants and retail brands that rely on local foot traffic
  • Service-based businesses that operate in competitive local markets
  • Professionals (lawyers, doctors, consultants) who rely on referrals and search
  • Multi-location businesses that need review consistency across profiles

Results You Can Expect

  • Increased total review count and star rating
  • Improved ranking in the Google Maps Pack
  • Higher click-through rate from search results
  • Faster trust-building with first-time visitors

Let’s Build Your 5-Star Reputation

Your online presence is one of your most valuable business assets — and reviews are the front line. We’ll help you generate, respond to, and leverage your reviews to drive more traffic and trust.

Get a quote today and take control of your online reputation.

Key Features

  • Google review generation strategy
  • Automated review request campaigns
  • Negative review response frameworks
  • Custom review links and QR code generation
  • Reputation monitoring and alerts
  • Monthly reporting and sentiment tracking

What Does It Cost

Pricing is based on business size, location count, and whether you need setup or full monthly management.

  • Review Generation Strategy: Starting at $300
  • Monthly Reputation Monitoring: Starting at $400/month
  • Multi-Location Reputation Packages: Custom pricing

Let’s help you get more 5-star reviews and protect your online presence. Get a quote today.

FAQs

  • Can you help us get more reviews?

    Absolutely. We create systems to consistently collect Google, Facebook, and third-party reviews using email, SMS, and QR prompts.

  • What if we get a negative review?

    We help you respond quickly, professionally, and with brand-appropriate messaging to de-escalate and resolve issues.

  • Do you monitor reviews across platforms?

    Yes — we can track reviews on Google, Yelp, Facebook, TripAdvisor, and more.

  • Can this help SEO too?

    Definitely. Reviews boost local search rankings and improve click-through rates in Maps and search results.

  • Do you offer white-label review management?

    Yes — we offer agency and partner packages for multi-location and reseller setups.

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